Return Policy

Last updated August 29, 2026

Every product in the Craftaholic Witch shop, from printable patterns to Premium membership, is a digital product delivered instantly after checkout. Because there is nothing physical to send back, we do not offer returns in the traditional sense. This page explains what that means, and what we can still do for you if something goes wrong with an order.

All Sales Are Digital, and Final

When you buy a pattern, template, or bundle, your files are available to download the moment your payment clears. Because the product is delivered in full at that point, we are not able to accept returns or exchanges the way a physical shop would. This is standard practice for digital goods, the same way you could not return an ebook or a piece of software once it has been downloaded.

All purchases in our shop are final. Please look over the product photos, description, and any format notes (most patterns are PDF files) before you buy, so you know exactly what you are getting.

What We Can Still Help With

A no-returns policy does not mean we leave you stuck if something is genuinely wrong on our end. Reach out to us if:

• Your download link is broken, missing, or will not open
• You received the wrong file, or pages are missing from a pattern
• You were charged more than once for the same order
• You paid but never received access to your download

Contact us within 7 days of your purchase and we will make it right, whether that means resending the correct file, fixing your access, or refunding the charge when nothing else solves the problem.

Premium Membership Subscriptions

Premium membership works differently from a one-time pattern purchase, because it is billed on a recurring or lifetime basis rather than delivered as a single file. You can cancel a monthly or annual subscription at any time from your account page, and you will keep full access through the end of the period you already paid for. We do not offer partial refunds for time left on a cancelled subscription. Lifetime membership is a single one-time payment and follows the same digital, final-sale terms as the rest of the shop.

Before You Buy

Because every sale is final, a little care before checkout goes a long way. Check that a pattern’s skill level, materials list, and file format fit what you are looking for, and make sure you have a PDF reader ready to open your download. If you are ever unsure whether a product is right for you, ask us before you buy rather than after.

Questions About an Order?

If anything here does not cover your situation, contact us and we will sort it out. Choose “Technical Issue / Downloads” as the subject if your question is about a file or a charge, and include your order number or the email you checked out with so we can find your order quickly. We aim to reply within one business day.

You can manage or cancel a Premium membership any time from your account page. For our full legal terms, see our Terms of Service.